Complaint and Dispute Handling

At dollarDEX, we value your feedback and strive continuously to improve and provide you with a positive and fuss-free investing experience. We assure you that your feedback will be addressed promptly and fairly in accordance with prescribed regulatory guidelines. Our feedback process is set out below.

  1. If you would like to provide feedback to us, please call our customer service team at 6220 7890 or email us at cs@dollardex.com. We are available from 9 am to 5.30pm (Mondays to Fridays excluding public holidays).
    Your feedback will be considered and our customer service team will respond within 2 business days. In instances where further investigation is required, you will be informed of the status within 14 business days.

  2. We aim to use our best efforts to address your feedback and resolve any issues you may have. If the outcome does not meet your expectations, you may ask for an independent review by our management. Our management will review your feedback and we will provide you with a status update within 14 business days from our receipt of your request for an independent review. Please note that step 1 must be completed before you make any request for an independent review by our management.

  3. If you are still unsatisfied with the outcome of our independent management review and believe that your concern has not been addressed satisfactorily, you may approach FIDReC (Financial Industry Disputes Resolution Centre Ltd for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers.

For more information on FIDREC please refer to http://fidrec.com.sg/website/index.html

Contact us or FAQ

Call us

phone (65) 6220 7890

email cs@dollardex.com

location_on 6 Shenton Way, OUE Downtown 2
#09-08
Singapore 068809

access_time 8:45 am to 5:30 pm
(Mondays to Fridays excluding Public Holidays)

Frequently asked questions

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Disclaimer
All information here is for GENERAL INFORMATION only and does not take into account the specific investment objectives, financial situation or needs of any specific person or groups of persons. Prospective investors are advised to read a fund prospectus carefully or may wish to seek advice from a financial adviser before applying for any shares/units in unit trusts or making a decision to purchase an investment product. The value of the units and the income from them may fall as well as rise. Unit trusts are subject to investment risks, including the possible loss of the principal amount invested. Investors investing in funds denominated in non-local currencies should be aware of the risk of exchange rate fluctuations that may cause a loss of principal. Past performance is not indicative of future performance. dollarDEX is affiliated with Singlife but dollarDEX does not receive any preferential rates for Singlife products as a result of this relationship. Unit trusts are not bank deposits nor are they guaranteed or insured by dollarDEX. Some unit trusts may not be offered to citizens of certain countries such as the United States. Information obtained from third party sources have not been verified and we do not represent or warrant its accuracy, correctness or completeness. Any advice herein is made on a general basis and does not take into account the specific investment objectives of the specific person or group of persons.

All prices and values shown on dollarDEX.com are indicative and is based on prices that is from 2-4 dealing days ago. Fund prices are provided by a third-party and clients should not rely on these prices for decision making. dollarDEX does not guarantee any prices or valuations shown, and accepts no responsibility for their accuracy.

This information does not constitute an offer or solicitation of an offer to buy or sell any shares/units.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

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What's new in dollarDEX?


We hear you and take your comments seriously. This new facelift encompass feedbacks from our valued clients and an improved navigation to make your investing experience a better one. We have moved some things around so if you can’t find them at where they used to be, this guide should be able to help you. If you still faced problems, please call us at 6220 7890 or email us at cs@dollardex.com


Simplified navigation

The navigation menu has been moved to the left and it has a collapsible function which allows more viewing space on both mobile and desktop. We also put back the tables you love and enhance it so that you can compare more funds easily.


A new Floating Action Button

  • This smart action button appears on most pages and allows you to perform multiple actions like comparing your funds, customising how you want to view the results and performing any transactions.

Shopping cart

  • To improve your investment experience, we have introduced the ability to buy multiple funds in batches. Simply select the funds you wish to invest and add them to the cart. You can purchase all of them in one go after!

Batch transactions

  • You can now process your transactions in batches. This means you do not have to buy, switch, sell, start a RSP or VAP for individual funds one at a time anymore. You can submit your transactions in a batch and we will process them together which will also appear as one transaction in your account activity.

Search funds

  • Performance & charts and Fund finder have been combined under Search funds. We’ve removed the filtered search function and introduced a search tool that allows you to select multiple options in each category so you can customise your search based on what you’re looking for.

Fund ranking

  • Yes, we’re bringing back a much requested feature and made it even better. Now we show both the top and bottom 10 and allow you to see rankings over the past 5 years.

My portfolio

  • Portfolio management has been renamed to My portfolio and can be found on the left navigation menu.

Account activity

  • Activity has been renamed to Account activity and moved to the left navigation menu.
  • Account activity is now consolidated and displayed in tables so that you can view them easily. Transactions are also grouped by batches for your easy tracking.

dollarDEX Investment portfolios

  • Recommended portfolios has been renamed dollarDEX Investment portfolios and can now be found on the left navigation menu.

Watch list

  • Something new that we’re introducing is giving you the ability to put the funds you are keen to watch in one place. More features will be added in the future like price alerts.

New interactive charts

  • You can now customise the view of the charts to your preference. By dragging the top bar, you can zoom into selected periods and view the fund/portfolio performance during that period.

Personalise table columns

  • You can now view the information the way you like. Simply click on the action button and select customise view, and then pick the columns that are important to you.

Double table sorting

  • We’ve included the ability to double sort columns tables in Search results, My portfolio, Account activity and when you compare funds.

Enquiry form & FAQs

  • Enquiry form has been removed, you can find our contact information in the footer below or reach us at cs@dollardex.com
  • FAQs are also moved to the footer below

Open account

  • Open another account can now be found on the left navigation menu.