Security and you

At dollarDEX, we fully understand your concerns about online security and privacy. We strive to provide a safe and secure online environment for you by regularly updating our security technology, and employing a range of methods, to keep confidential information and personal data secure. However, it is also important that you take measures to protect yourself. The following is a compilation of useful online security hints and tips to follow

  • General security practices
  • Using wireless networks
  • Mobile devices
  • Emails
  • When surfing the internet
  • Using 2FA authentication and OTP

General security practices

Always choose strong and secure passwords for your email, financial services, online banking accounts, and online portals and change your password regularly. They should at least meet the following criteria:

  • At least 8 characters long;
  • Contain a combination of uppercase and lowercase alphanumeric characters.
  • Avoid having the password using guessable information such as login user-id, personal telephone number, birthday or other personal information.
  • Keep your user password confidential and do not divulged to anyone.
  • Avoid having the same passwords for different accounts,and practise good housekeeping by changing your passwords regularly.

Disable the file and printer sharing function in computers unless necessary, especially when they are connected to the internet. Be cautious and do not install software, run programs or media of unknown origin.

Avoid downloading or using content from questionable, suspicious or illegal sources such as Torrent sites or pirated media. These sources often distribute media files that contain viruses that may compromise your security.

Update and patch your computer’s operating system and anti-virus regularly to ensure you are protected against new threats and vulnerabilities.

Lastly, always do regular back-ups of your important and sensitive information.

Using wireless networks

When setting up your home wireless networks, do remember to secure your home wireless networks using WPA-2 (Wireless Protected Access) encryption and choose a strong WPA-2 encryption key. Avoid using WEP (Wired Equivalent Privacy) as this is not secure.

Also, please avoid carrying out online banking, financial transactions or transacting any sensitive information if you are using a public Wi-Fi network or any untrusted Wi-Fi network. Such data transmissions and transactions may be vulnerable to malicious users accessing these same public or untrusted networks.

Mobile devices

Always enable a screen-lock for your mobile devices. There may be confidential and private content on your devices and the last thing you want are uninvited guests viewing them!

“Jail-breaking” your phone or installing software, running programs or viewing media from questionable or illegal sources is also strongly discouraged. These acts may override existing controls designed by the manufacturer to protect your security and confidentiality.

Data Synchronization of Mobile Devices can be Dangerous. Some smart phones have features that allow data synchronization between mobile device and cloud services in near real time. For users who had enabled the data synchronization, sensitive information sent via SMS or emails by financial institutions (FIs), such as one- time passwords (OTPs) , could be accessed by criminals if their login credentials to the cloud services have been compromised.

Synchronize Only as Needed - to synchronize the files on needed basis only.

Emails

Remember dollarDEX will never ask for your login credentials FOR ANY REASON. NEVER DIVULGE YOUR LOGIN CREDENTIALS SUCH AS USERNAMES, PASSWORDS OR PIN NUMBERS TO ANYONE WHO CLAIMS TO BE A REPRESENTATIVE OF dollarDEX.

Should you forget your login credentials, you may submit a request to reset your password by clicking on the “Forgot Password” link at the login page on www.dollardex.com. An email with a temporary password will be sent to your personal email account registered with us.

As above, please protect your email accounts, especially for web-based email services like Gmail, Hotmail and Yahoo! Mail with strong passwords. Use a reputable and trusted email client, and ensure email clients are using secure protocols like TLS 1.2 (include screenshots), and above.

Be extra careful with unsolicited emails and email attachments of unknown or questionable origin; we strongly recommend deleting them and not opening them at all!

Never disclose any personal or financial information to people you don't know. If sending confidential or important attachments, protect them by using a trusted compression utility and a strong password. Thereafter, always send the passwords to these protected attachments separately to the recipient via a different mode of communication, for example by SMS or a phone call.

Surfing the internet

When accessing your account, online banking or other sensitive sites, ensure that the “HTTPS” protocol is enabled. You can identify this from the "Green Lock" on the address bar of your web browser.

Always use trusted software, web browsers, anti-virus and firewall software on your devices, and update them regularly.

Do end your online sessions properly by logging out of portals and accounts, and clear the browser cache after that - this reduces the risk of a stranger using the device after you and assessing your accounts and visited web-pages. Thus, where possible, do not perform online transactions on public computers or across public Wi-Fi access points.

Avoid enabling the internet browser option for storing or retaining user name and password of the websites. This is to reduce the risk of malicious user using the stored login credentials to perform illegal / unauthorized transactions.

Browse only trusted sites and avoid visiting sites of questionable origin. And never disclose personal or financial information at little-known or suspicious websites.

2FA authentication and One-time password (OTP)

If there is a change in your mobile number please inform us immediately so that we can update your records. Otherwise, you may not be able to receive the OTP password that grants you access to our portal.

Never share any OTP SMSes with anyone. Your OTP SMSes are private and confidential, and is provided to allow ONLY YOU to access a company’s secured website and services.

Contact us or FAQ

Call us

phone (65) 6220 7890

email cs@dollardex.com

location_on 18 Robinson Road
#04-02/03
Singapore 048547

access_time 8:45 am to 5:30 pm
(Mondays to Fridays excluding Public Holidays)

Frequently asked questions

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Disclaimer
All information here is for GENERAL INFORMATION only and does not take into account the specific investment objectives, financial situation or needs of any specific person or groups of persons. Prospective investors are advised to read a fund prospectus carefully or may wish to seek advice from a financial adviser before applying for any shares/units in unit trusts or making a decision to purchase an investment product. The value of the units and the income from them may fall as well as rise. Unit trusts are subject to investment risks, including the possible loss of the principal amount invested. Investors investing in funds denominated in non-local currencies should be aware of the risk of exchange rate fluctuations that may cause a loss of principal. Past performance is not indicative of future performance. dollarDEX is affiliated with Singlife but dollarDEX does not receive any preferential rates for Singlife products as a result of this relationship. Unit trusts are not bank deposits nor are they guaranteed or insured by dollarDEX. Some unit trusts may not be offered to citizens of certain countries such as the United States. Information obtained from third party sources have not been verified and we do not represent or warrant its accuracy, correctness or completeness. Any advice herein is made on a general basis and does not take into account the specific investment objectives of the specific person or group of persons.

All prices and values shown on dollarDEX.com are indicative and is based on prices that is from 2-4 dealing days ago. Fund prices are provided by a third-party and clients should not rely on these prices for decision making. dollarDEX does not guarantee any prices or valuations shown, and accepts no responsibility for their accuracy.

This information does not constitute an offer or solicitation of an offer to buy or sell any shares/units.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

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What's new in dollarDEX?


We hear you and take your comments seriously. This new facelift encompass feedbacks from our valued clients and an improved navigation to make your investing experience a better one. We have moved some things around so if you can’t find them at where they used to be, this guide should be able to help you. If you still faced problems, please call us at 6220 7890 or email us at cs@dollardex.com


Simplified navigation

The navigation menu has been moved to the left and it has a collapsible function which allows more viewing space on both mobile and desktop. We also put back the tables you love and enhance it so that you can compare more funds easily.


A new Floating Action Button

  • This smart action button appears on most pages and allows you to perform multiple actions like comparing your funds, customising how you want to view the results and performing any transactions.

Shopping cart

  • To improve your investment experience, we have introduced the ability to buy multiple funds in batches. Simply select the funds you wish to invest and add them to the cart. You can purchase all of them in one go after!

Batch transactions

  • You can now process your transactions in batches. This means you do not have to buy, switch, sell, start a RSP or VAP for individual funds one at a time anymore. You can submit your transactions in a batch and we will process them together which will also appear as one transaction in your account activity.

Search funds

  • Performance & charts and Fund finder have been combined under Search funds. We’ve removed the filtered search function and introduced a search tool that allows you to select multiple options in each category so you can customise your search based on what you’re looking for.

Fund ranking

  • Yes, we’re bringing back a much requested feature and made it even better. Now we show both the top and bottom 10 and allow you to see rankings over the past 5 years.

My portfolio

  • Portfolio management has been renamed to My portfolio and can be found on the left navigation menu.

Account activity

  • Activity has been renamed to Account activity and moved to the left navigation menu.
  • Account activity is now consolidated and displayed in tables so that you can view them easily. Transactions are also grouped by batches for your easy tracking.

dollarDEX Investment portfolios

  • Recommended portfolios has been renamed dollarDEX Investment portfolios and can now be found on the left navigation menu.

Watch list

  • Something new that we’re introducing is giving you the ability to put the funds you are keen to watch in one place. More features will be added in the future like price alerts.

New interactive charts

  • You can now customise the view of the charts to your preference. By dragging the top bar, you can zoom into selected periods and view the fund/portfolio performance during that period.

Personalise table columns

  • You can now view the information the way you like. Simply click on the action button and select customise view, and then pick the columns that are important to you.

Double table sorting

  • We’ve included the ability to double sort columns tables in Search results, My portfolio, Account activity and when you compare funds.

Enquiry form & FAQs

  • Enquiry form has been removed, you can find our contact information in the footer below or reach us at cs@dollardex.com
  • FAQs are also moved to the footer below

Open account

  • Open another account can now be found on the left navigation menu.