FAQ: Questions on transitional suspension times
Q. What are the changes made to warrant this upgrade?
As part of our commitment to constantly make things better, Navigator will be launching a new administration platform on 3rd October 2016. Partnering FNZ, an award-winning technology provider, the new Navigator is a more efficient platform that lets you invest with ease and flexibility.
Q. If I placed my order on 28 Sep 2.30pm, will the transaction be put through?
Yes, it is before the 3pm cut off time on 28 Sep. Any last orders submitted before 3pm on 28 Sept 2016 will still be processed as per usual. Anything after 3pm and during the suspension period, will be pushed to our new platform on 3 Oct 2016 for processing.
Q. Will my VAP be affected?
No, VAP are initiated on the first dealing day of each month (or week for weekly plans)
Q. After the transition, what is the new cutoff time?
From 3 Oct 2016 onwards, the new cutoff timing for trade submission on dollarDEX is 2pm.
Q. If I placed my order on 3 Oct 8.30am, will the transaction be put through on 3 Oct?
Yes, all trades placed during the specified period will be put through at 2pm on 3 Oct
Q. If I placed my order on 3 Oct 2.30pm, will the transaction be put through on 3 Oct?
No, the new cutoff timing for trade submission on 3 Oct is 2pm. Your transaction will be put through at 2pm next business day.
Q. If Navigator services are suspended, will the fund price be suspended too?
Fund prices will still be published by the respective fund houses daily. It is just that Navigator will suspend all services including trades, during the specified period, for transition into the new platform.
Q: Will there be any changes to my existing account(s)?
Investors will be allocated new account number(s). A letter will be sent to your mailing address detailing your Existing and New dollarDEX Account Number(s). If you mislay the hard copy, the new account details shall be displayed in your online statement and shown under "Next Steps" when you place trades online.
Q: With regards to the change in account number wef 3 Oct 2016, may I know if I need to re-setup the internet banking payment arrangement with my bank. Previously, the reference number in the payment indicate my old account number. Do I need to re-setup to change the reference to the new account number?
Yes, please delete the old reference number and changed it to the new Account Number when you use internet banking: 3rd-party transfers, or wire transfer from overseas.